Terms and Conditions

1. Introduction and Acceptance of the Terms

These Terms and Conditions (hereinafter, the “Terms”) govern the access to and use of the web platform and mobile application Booka (accessible at usebooka.com, its subdomains and the official iOS and Android apps), as well as all services provided through them by Booka, Inc., a corporation incorporated under the laws of the State of Delaware, United States, with Tax ID (EIN) 32-0770854 and registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

By accessing the Platform, downloading the mobile application, registering as a user or contracting any of our services, you declare that you have read, understood and fully accepted these Terms, as well as our Privacy Policy and our Cookie Policy. If you do not agree with any of these Terms, please do not use the Platform or contract our services.

For the purposes of these Terms, “User” or “you” refers to any natural or legal person who accesses the Platform or uses the Services. “Booka”, “we” or “the Company” refers to Booka, Inc. and its affiliates, including 8Hospi Inc. (Delaware, USA) when it operates complementary healthcare services under the Bookahospi brand.

2. Description of the Services

Booka is the credentialing infrastructure for regulated professions. It offers services to individual professionals (B2C) and to institutional clients (B2B):

2.1. Services for professionals (B2C)

• Credential Analysis: Digital content service that analyzes your academic and professional qualifications using artificial intelligence, generating a personalized report with the options for homologation, equivalence or recognition available in different countries and for different regulated professions (medicine, nursing, engineering, architecture, teaching, psychology, veterinary medicine, law, pharmacy, accountancy and others).
• International CV Pro: Generation of a professional curriculum vitae optimized for the destination country and sector using artificial intelligence.
• Credential Validation Management: Intermediation and support service in the process of homologation, equivalence or professional recognition before the regulatory bodies of the destination country (Ministry of Universities, ANECA, CRUE, SCFHS, SCE, SOCPA, DHA, DOH, MOHESR, GMC, NMC, QCHP, NHRA, OMSB, among others).
• Free tools: Comparators, simulators and guides by country and profession (with limited functionalities).
• Mobile app: Native application for iOS and Android that allows you to manage credentials, receive notifications, check the status of your case and communicate with the Booka team.

2.2. Services for institutional clients (B2B)

Booka offers three enterprise usage modalities:

• Self-serve (from 299 €/month):Access to the control panel with the three AI agents. The Client's team manages credentialing cases autonomously with AI support.
• Managed (from 999 €/month + per-case fee): End-to-end management of each case by a dedicated Booka Case Manager. Unlimited volume, institutional SLA and priority support.
• API & Embedded (custom pricing): Technical integration via REST API, SDKs in TypeScript and Python, and webhooks. Aimed at staffing companies, ATS, HR software, university platforms and admissions systems.

B2B clients include hospitals and healthcare groups, universities and training centers, ministries and public regulators, companies and consulting firms with international professional mobility needs.

2.3. Complementary healthcare services

Certain healthcare services — hospital placement, healthcare visa management, hospital shift marketplace and medical support — are provided by our subsidiary 8Hospi Inc. under the Bookahospi brand and are governed by their own terms and conditions (bookahospi.com/es/legal/terminos). The User will be informed and must accept those specific terms when contracting complementary Bookahospi services.

2.4. Prices

The prices indicated include VAT where applicable in accordance with the legislation of the User's country. Booka reserves the right to modify the prices of its services, notifying registered users at least 30 days in advance. Price modifications will not affect services already contracted and paid for, nor B2B contracts signed during their term of validity.

3. User Eligibility and Registration

To use Booka's services, you must meet the following requirements:

• Be over 18 years of age.
• Be a professional with a qualification obtained in a regulated profession, or represent an institution that needs to verify, homologate or validate the credentials of regulated professionals.
• Provide truthful, accurate and up-to-date information in the registration process and in all interaction with the Platform.
• Have legal capacity to enter into binding contracts.
• In the B2B case, hold the powers and authorizations necessary to bind the organization you represent.

When creating an account, you are responsible for maintaining the confidentiality of your access credentials and for all activities carried out under your account. You must notify us immediately of any unauthorized use of your account at legal@usebooka.com. Booka will not be liable for losses arising from the unauthorized use of your account when such use is a consequence of your negligence in safeguarding the credentials.

B2B accounts mandatorily require the activation of multi-factor authentication (MFA).

4. Prices, Payments and Billing

4.1. Prices and currency

The prices of the services are shown in euros (€) as the main currency. Depending on your location and the service contracted, prices may also be shown in US dollars (USD), pounds sterling (GBP), Saudi riyals (SAR) or local currency. The applicable exchange rate will be the one in force at the time of the transaction. All prices include VAT or applicable indirect taxes, unless expressly stated otherwise.

4.2. Payment processing

All payments are processed through Stripe Payments Europe, Ltd. (Ireland) and Stripe, Inc. (United States), PCI-DSS Level 1 certified providers. Booka does not store complete payment card data in its systems. By making a payment, you accept the Stripe Terms of Service. The main debit and credit cards are accepted (Visa, Mastercard, American Express) and, depending on jurisdiction, additional local payment methods.

4.3. Billing

After each completed transaction, an invoice will be generated and sent automatically to the email address associated with your account. Invoices will also be available in your user area.

In the case of B2B services, billing will be adjusted to the cycle agreed in the commercial contract (monthly, quarterly or annual). Invoices will be issued in the name of the client entity with the tax data provided during registration.

4.4. B2B non-payment

In the event of non-payment of B2B services:

• Reminder at 7 days overdue.
• Suspension of service at 15 days overdue.
• Cancellation of the contract at 30 days, with full charge of the period plus legal interest in accordance with article 7 of Law 3/2004 on measures against late payment.
• Booka reserves the right to assign the debt to collection companies.

5. Refund and Cancellation Policy

Booka applies the following refund policy, in accordance with European consumer protection regulations (Directive 2011/83/EU):

5.1. Credential Analysis and CV Pro

The Credential Analysis and CV Pro constitute digital content supplied on a non-tangible medium in accordance with article 16(m) of Directive 2011/83/EU. By requesting the service and uploading your documents, you give your explicit consent for processing to begin immediately, acknowledging that you lose your right of withdrawal once the AI processing has begun. Therefore, no refunds are accepted once the automated analysis has started.

5.2. Credential Validation Management Services

Consumer users residing in the European Union have a 14-calendar-day right of withdrawal from contracting, in accordance with article 9 of Directive 2011/83/EU, unless the provision of the service has begun with their prior explicit consent and the acknowledgment that they will lose their right of withdrawal once the service is fully performed (Art. 16(a) of the Directive).

If the service has begun but has not been completed, and you exercise your right of withdrawal within the 14-day period, you will be charged an amount proportional to the service actually provided up to that point.

Partial refund for government rejection:If the regulatory body of the destination country rejects your application for homologation, equivalence or recognition for reasons not attributable to the User (that is, not due to fraudulent documentation, incomplete by the User's fault, or non-compliance with previously informed requirements), Booka will refund you 50% of the amount paid, less the processing costs and government fees already paid on your behalf.

5.3. B2B Services

Services contracted by institutional clients (hospitals, universities, governments, companies, staffing platforms) will be governed by the specific conditions of the commercial contract entered into between the parties, including particular cancellation clauses, grace periods, SLAs and per-case fees. The consumer right of withdrawal does not apply.

6. Nature of the Service: Obligation of Means

Booka acts as a technological intermediary and provider of best-efforts services, not of results. This means that:

• Booka does NOT guarantee the approval of any application for homologation, equivalence or professional recognition. The final decision belongs exclusively to the competent regulatory body of the destination country.
• Booka does NOT guarantee the obtaining of employment. When, in the health sector, the Client accesses placement services via Bookahospi (sister product operated by 8Hospi Inc.), recruitment depends on the autonomous decisions of the contracting hospitals.
• Booka is not responsible for the acceptance criteria, additional documentary requirements or supervening regulatory changes in the destination countries or regulators.
• We undertake to use the due professional diligence, the appropriate technical and human means, and our specialized knowledge to maximize the chances of success in each process.
• The processing times indicated are estimates based on our experience and may vary depending on the response times of the official bodies, which are beyond our control.

7. Disclosure on the Use of Artificial Intelligence

Artificial intelligence is a central component of the Booka product. Booka operates through three autonomous AI agents that orchestrate credentialing processes at scale:

7.1. Booka's three Agents

• Verifier Agent: verifies credentials against the primary source, connecting directly with universities, professional associations and government databases to confirm the authenticity and validity of the document.
• Regulator Agent: knows the protocols, formats and requirements of each regulatory body of the destination country and adapts the case to the required standard.
• Trust Agent: monitors and manages the Trusted Workforce process, prepares documentation and handles renewals when the User contracts this additional service.

7.2. Underlying technology and providers

Booka's agents are built on Claude, a language model developed by Anthropic, Inc. (San Francisco, USA), and other proprietary technologies developed by Booka, Inc. Your documents are processed through the Anthropic API in accordance with its data usage policies and are not used to train the AI models.

7.3. Nature of the outputs

• The results generated by AI are indicative and subject to review by our professional team (in Managed and B2B plans) or to subsequent confirmation by the regulatory body.
• AI may make errors in the interpretation of documents, especially in documents of low image quality, in languages underrepresented in the training data, or with credentials issued by previously undocumented institutions.
• Booka does not guarantee the absolute accuracy of the results generated by AI. The User is advised to verify the information contained in the reports.

7.4. EU AI Act compliance

Booka complies with Regulation (EU) 2024/1689 (EU AI Act):

• No decision that produces significant legal effects on the User is taken exclusively by automated processes without human intervention (article 22 GDPR).
• The User has the right to request human intervention, express their point of view and challenge any result generated by Booka's agents.
• When Booka is used by public bodies for decision-making on the recognition of credentials, it could fall within the scope of high-risk AI systems under the EU AI Act. In these cases, Booka will comply with all applicable requirements: risk management, data quality, technical documentation, human oversight, technical robustness, cybersecurity and registration in the EU database.

7.5. Prohibition on training competing AI

The User may not use the outputs of the Agents, the prompts, or the observable logic of Booka to train, fine-tune or develop competing or unauthorized artificial intelligence models. This prohibition survives the termination of the contract.

8. Intellectual Property

8.1. Booka's property

The Platform, its design, source code, algorithms, Agent architecture, prompts, databases, content, logos, trademarks (“Booka”, “Bookahospi”) and other elements of intellectual and industrial property are owned by Booka, Inc. or its licensors, and are protected by the applicable intellectual and industrial property laws. Their reproduction, distribution, public communication or transformation without express authorization is prohibited.

8.2. User Content

You retain all rights over the documents, data and content that you upload to the Platform (“User Content”). By uploading your Content, you grant Booka a limited, non-exclusive, revocable and non-transferable license to process, store and use such Content exclusively for the provision of the services you have contracted. This license terminates when your account is deleted or when you request the deletion of your data, without prejudice to legal retention obligations.

8.3. AI-generated outputs

The outputs generated by Booka's AI from User Content (reports, CVs, cases, certificates) are delivered to the User for free use in the context of the credentialing process for which they were generated. Booka reserves the rights over the architecture, logic, prompts and models that produced the output.

9. Prohibited Conduct

The User undertakes not to:

• Provide false, fraudulent or misleading information, including the submission of documents that are forged, altered or do not belong to them.
• Impersonate the identity of another person, professional or institution.
• Use the Platform for illegal or unauthorized purposes.
• Attempt to gain unauthorized access to Booka's systems, servers or databases.
• Reverse engineer, decompile or disassemble any part of the Platform, or attempt to extract the prompts, logic or weights of Booka's AI models.
• Use bots, scrapers or other automated means to access the Platform without express authorization.
• Use Booka's AI outputs to train competing artificial intelligence models.
• Interfere with the normal operation of the Platform or with its use by other users.
• Share your access credentials with third parties or allow the use of your account by third parties.
• Upload malware, viruses or malicious code.
• Resell the Services without express written authorization.

The submission of fraudulent documents constitutes a serious infringement that will result in the immediate termination of the account, the denial of any refund, and the possible communication to the competent authorities, destination regulatory bodies and to the partner verifier DataFlow Group where applicable.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Booka's total aggregate liability to the User for any claim arising from or related to these Terms or the Services will be limited to the total amount paid by the User to Booka during the 12 months prior to the event giving rise to the claim.
• Booka will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business opportunities or goodwill, even if advised of the possibility of such damages.
• Booka will not be liable for decisions taken by government regulatory bodies, professional associations, universities, hospitals, employers or other third parties.
• Booka will not be liable for delays caused by public bodies, postal services, sworn translation services, consular services or other third parties involved in the credentialing process.
• Booka will not be liable for errors in the documentation provided by the User or for the truthfulness of the information provided by them.
• Booka will not be liable for the result of decisions by the User or third parties based on indicative outputs generated by the AI.

Nothing in these Terms will exclude or limit Booka's liability for (a) death or personal injury caused by its negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You undertake to indemnify, defend and hold harmless Booka, Inc., its directors, employees, agents and representatives, against any claim, damage, loss, liability, cost or expense (including reasonable attorneys' fees) arising from or related to: (a) your breach of these Terms; (b) the inaccuracy or falsity of the information or documentation provided by you; (c) your improper use of the Platform or the Services; (d) the violation of third-party rights on your part; or (e) claims from employers or regulators arising from information provided by the User.

12. Force Majeure

Booka will not be liable for the non-performance or delay in the performance of any of its obligations when such non-performance or delay is due to force majeure causes. The following are considered force majeure causes, by way of example and not limitation: natural disasters, pandemics, epidemics, armed conflicts, acts of terrorism, general strikes, interruptions in telecommunications or in the electricity supply, supervening legislative or regulatory changes, government decisions, international sanctions, and failures in the services of technological providers (including outages at AI providers or cloud infrastructure).

In the event of force majeure, the deadline for the performance of the affected obligation will be extended for a period equivalent to the duration of the cause. If the force majeure situation lasts more than 90 days, either party may terminate the contract without right to indemnification, except for the return of amounts for services not provided.

13. Dispute Resolution and Applicable Law

13.1. Prior mediation

Before initiating any judicial proceedings, the parties undertake to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 calendar days from the written notification of the dispute. If direct negotiation does not resolve the dispute, the parties may resort to mediation before going to court.

13.2. Consumers residing in the European Union

For users who have the status of consumers under the legislation of the European Union, these Terms will be governed by Spanish law and the Courts and Tribunals of Madrid (Spain) will have jurisdiction, without prejudice to the mandatory forums that may correspond to the consumer under Regulation (EU) No. 1215/2012 (Brussels I bis). EU consumers may also access the European online dispute resolution platform (ODR) at ec.europa.eu/consumers/odr.

13.3. Consumers in Latin America and other jurisdictions

For consumers residing in Latin American countries (Colombia, Mexico, Brazil, Argentina, Peru, Chile, Ecuador and others), these Terms will be governed by Spanish law, without prejudice to the mandatory consumer rights under the applicable local legislation (Law 1480/2011 in Colombia, Federal Consumer Protection Law in Mexico, Consumer Defense Code — Lei 8.078/1990 in Brazil, among others).

13.4. B2B users and non-EU residents

For B2B relationships (hospitals, universities, governments, companies, staffing platforms) and for users not residing in the European Union, these Terms will be governed by the laws of the Kingdom of Spain, without reference to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the Courts and Tribunals of Madrid (Spain), unless otherwise agreed in the specific commercial contract.

13.5. Optional international arbitration for B2B

The parties may submit, by specific written agreement, B2B disputes of an amount exceeding 100,000 € to international arbitration under the Rules of the International Chamber of Commerce (ICC, Paris) or the Madrid Court of Arbitration, with seat in Madrid and language at the choice of the parties.

14. General Provisions

14.1. Entire agreement

These Terms, together with the Privacy Policy, the Cookie Policy and any specific contract signed in the B2B context, constitute the entire agreement between you and Booka in relation to the use of the Platform and the Services, and supersede any prior agreement or communication on the same matter.

14.2. Severability

If any provision of these Terms is declared null, invalid or unenforceable by a competent court, that provision will be interpreted to the broadest extent possible to reflect the original intention of the parties, and the remaining provisions will remain in force and in full effect.

14.3. Waiver

The failure to exercise or the delay in exercising any right or remedy by Booka under these Terms will not constitute a waiver of it.

14.4. Assignment

The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of Booka. Booka may assign these Terms, in whole or in part, to any affiliated company or in the context of a merger, acquisition or sale of assets, upon notice to the User.

15. Modifications to the Terms

Booka reserves the right to modify these Terms at any time. In the event of substantial changes:

• We will notify you by email at least 30 days in advance of the entry into force of the changes.
• We will publish the updated version on this page with the new update date.
• Your continued use of the Platform after the entry into force of the changes will constitute acceptance of the modified Terms.
• If you do not agree with the changes, you must stop using the Platform and may request the deletion of your account.

16. Termination

16.1. Termination by the User

You may close your account at any time by sending a request to legal@usebooka.com. Closing the account will not give right to a refund of services already provided or in progress.

16.2. Termination by Booka

Booka may suspend or cancel your account, without prior notice and without right to indemnification, in case of: (a) breach of these Terms; (b) submission of fraudulent documentation; (c) illegal or suspicious activity; (d) non-payment of contracted services; or (e) by requirement of a competent authority.

16.3. Effects of termination

After termination, your access to the Platform and the Services will be revoked. The provisions of these Terms that by their nature must survive termination (including, without limitation, the sections on intellectual property, limitation of liability, indemnification, prohibition on training competing AI, applicable law and dispute resolution) will remain in force. Your personal data will be processed in accordance with our Privacy Policy and the retention periods established therein.

16.4. Deleting your account and associated data

If you want to delete your account and associated data from Booka, please follow these steps:

1. Open the Booka app.
2. Go to Profile → Personal Information → Delete account.
3. Select Delete Account, or contact us at legal@usebooka.com.
4. Include the email address or phone number linked to your account.

After receiving your request, we will delete your account and associated personal data, including your profile information and app-related account data.

Some data may be retained where required for legal, security, fraud prevention, billing, or compliance purposes. Any retained data will be kept only for the required retention period and then deleted.

For account deletion requests, contact: legal@usebooka.com and sebastian@bookahospi.com.

17. Contact

For any query related to these Terms and Conditions, you can contact us:

• Company: Booka, Inc.
• Trade name: Booka
• Tax ID (EIN): 32-0770854
• Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
• Email: legal@usebooka.com
• Website: usebooka.com

Booka Terms and Conditions · Booka, Inc. · June 9, 2026