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Legal
Last updated: June 9, 2026
These Terms and Conditions (hereinafter, the “Terms”) govern the access to and use of the web platform and mobile application Booka (accessible at usebooka.com, its subdomains and the official iOS and Android apps), as well as all services provided through them by 6Profiles Consulting, S.L., a limited liability company incorporated under the laws of the Kingdom of Spain, with Tax ID (CIF) B09885815 and registered office at Calle de Silvia Munt 6, Madrid, Spain.
By accessing the Platform, downloading the mobile application, registering as a user or contracting any of our services, you declare that you have read, understood and fully accepted these Terms, as well as our Privacy Policy and our Cookie Policy. If you do not agree with any of these Terms, please do not use the Platform or contract our services.
For the purposes of these Terms, “User” or “you” refers to any natural or legal person who accesses the Platform or uses the Services. “Booka”, “we” or “the Company” refers to 6Profiles Consulting, S.L. and its affiliates, including 8Hospi Inc. (Delaware, USA) when it operates complementary healthcare services under the Bookahospi brand.
Booka is the credentialing infrastructure for regulated professions. It offers services to individual professionals (B2C) and to institutional clients (B2B):
Booka offers three enterprise usage modalities:
B2B clients include hospitals and healthcare groups, universities and training centers, ministries and public regulators, companies and consulting firms with international professional mobility needs.
Certain healthcare services — hospital placement, healthcare visa management, hospital shift marketplace and medical support — are provided by our subsidiary 8Hospi Inc. under the Bookahospi brand and are governed by their own terms and conditions (bookahospi.com/es/legal/terminos). The User will be informed and must accept those specific terms when contracting complementary Bookahospi services.
The prices indicated include VAT where applicable in accordance with the legislation of the User's country. Booka reserves the right to modify the prices of its services, notifying registered users at least 30 days in advance. Price modifications will not affect services already contracted and paid for, nor B2B contracts signed during their term of validity.
To use Booka's services, you must meet the following requirements:
When creating an account, you are responsible for maintaining the confidentiality of your access credentials and for all activities carried out under your account. You must notify us immediately of any unauthorized use of your account at legal@usebooka.com. Booka will not be liable for losses arising from the unauthorized use of your account when such use is a consequence of your negligence in safeguarding the credentials.
B2B accounts mandatorily require the activation of multi-factor authentication (MFA).
The prices of the services are shown in euros (€) as the main currency. Depending on your location and the service contracted, prices may also be shown in US dollars (USD), pounds sterling (GBP), Saudi riyals (SAR) or local currency. The applicable exchange rate will be the one in force at the time of the transaction. All prices include VAT or applicable indirect taxes, unless expressly stated otherwise.
All payments are processed through Stripe Payments Europe, Ltd. (Ireland) and Stripe, Inc. (United States), PCI-DSS Level 1 certified providers. Booka does not store complete payment card data in its systems. By making a payment, you accept the Stripe Terms of Service. The main debit and credit cards are accepted (Visa, Mastercard, American Express) and, depending on jurisdiction, additional local payment methods.
After each completed transaction, an invoice will be generated and sent automatically to the email address associated with your account. Invoices will also be available in your user area.
In the case of B2B services, billing will be adjusted to the cycle agreed in the commercial contract (monthly, quarterly or annual). Invoices will be issued in the name of the client entity with the tax data provided during registration.
In the event of non-payment of B2B services:
Booka applies the following refund policy, in accordance with European consumer protection regulations (Directive 2011/83/EU):
The Credential Analysis and CV Pro constitute digital content supplied on a non-tangible medium in accordance with article 16(m) of Directive 2011/83/EU. By requesting the service and uploading your documents, you give your explicit consent for processing to begin immediately, acknowledging that you lose your right of withdrawal once the AI processing has begun. Therefore, no refunds are accepted once the automated analysis has started.
Consumer users residing in the European Union have a 14-calendar-day right of withdrawal from contracting, in accordance with article 9 of Directive 2011/83/EU, unless the provision of the service has begun with their prior explicit consent and the acknowledgment that they will lose their right of withdrawal once the service is fully performed (Art. 16(a) of the Directive).
If the service has begun but has not been completed, and you exercise your right of withdrawal within the 14-day period, you will be charged an amount proportional to the service actually provided up to that point.
Partial refund for government rejection:If the regulatory body of the destination country rejects your application for homologation, equivalence or recognition for reasons not attributable to the User (that is, not due to fraudulent documentation, incomplete by the User's fault, or non-compliance with previously informed requirements), Booka will refund you 50% of the amount paid, less the processing costs and government fees already paid on your behalf.
Services contracted by institutional clients (hospitals, universities, governments, companies, staffing platforms) will be governed by the specific conditions of the commercial contract entered into between the parties, including particular cancellation clauses, grace periods, SLAs and per-case fees. The consumer right of withdrawal does not apply.
Booka acts as a technological intermediary and provider of best-efforts services, not of results. This means that:
Artificial intelligence is a central component of the Booka product. Booka operates through three autonomous AI agents that orchestrate credentialing processes at scale:
Booka's agents are built on Claude, a language model developed by Anthropic, Inc. (San Francisco, USA), and other proprietary technologies developed by 6Profiles Consulting, S.L. Your documents are processed through the Anthropic API in accordance with its data usage policies and are not used to train the AI models.
Booka complies with Regulation (EU) 2024/1689 (EU AI Act):
The User may not use the outputs of the Agents, the prompts, or the observable logic of Booka to train, fine-tune or develop competing or unauthorized artificial intelligence models. This prohibition survives the termination of the contract.
The Platform, its design, source code, algorithms, Agent architecture, prompts, databases, content, logos, trademarks (“Booka”, “Bookahospi”, “6Profiles”) and other elements of intellectual and industrial property are owned by 6Profiles Consulting, S.L. or its licensors, and are protected by the applicable intellectual and industrial property laws. Their reproduction, distribution, public communication or transformation without express authorization is prohibited.
You retain all rights over the documents, data and content that you upload to the Platform (“User Content”). By uploading your Content, you grant Booka a limited, non-exclusive, revocable and non-transferable license to process, store and use such Content exclusively for the provision of the services you have contracted. This license terminates when your account is deleted or when you request the deletion of your data, without prejudice to legal retention obligations.
The outputs generated by Booka's AI from User Content (reports, CVs, cases, certificates) are delivered to the User for free use in the context of the credentialing process for which they were generated. Booka reserves the rights over the architecture, logic, prompts and models that produced the output.
The User undertakes not to:
The submission of fraudulent documents constitutes a serious infringement that will result in the immediate termination of the account, the denial of any refund, and the possible communication to the competent authorities, destination regulatory bodies and to the partner verifier DataFlow Group where applicable.
To the maximum extent permitted by applicable law:
Nothing in these Terms will exclude or limit Booka's liability for (a) death or personal injury caused by its negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.
You undertake to indemnify, defend and hold harmless 6Profiles Consulting, S.L., its directors, employees, agents and representatives, against any claim, damage, loss, liability, cost or expense (including reasonable attorneys' fees) arising from or related to: (a) your breach of these Terms; (b) the inaccuracy or falsity of the information or documentation provided by you; (c) your improper use of the Platform or the Services; (d) the violation of third-party rights on your part; or (e) claims from employers or regulators arising from information provided by the User.
Booka will not be liable for the non-performance or delay in the performance of any of its obligations when such non-performance or delay is due to force majeure causes. The following are considered force majeure causes, by way of example and not limitation: natural disasters, pandemics, epidemics, armed conflicts, acts of terrorism, general strikes, interruptions in telecommunications or in the electricity supply, supervening legislative or regulatory changes, government decisions, international sanctions, and failures in the services of technological providers (including outages at AI providers or cloud infrastructure).
In the event of force majeure, the deadline for the performance of the affected obligation will be extended for a period equivalent to the duration of the cause. If the force majeure situation lasts more than 90 days, either party may terminate the contract without right to indemnification, except for the return of amounts for services not provided.
Before initiating any judicial proceedings, the parties undertake to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 calendar days from the written notification of the dispute. If direct negotiation does not resolve the dispute, the parties may resort to mediation before going to court.
For users who have the status of consumers under the legislation of the European Union, these Terms will be governed by Spanish law and the Courts and Tribunals of Madrid (Spain) will have jurisdiction, without prejudice to the mandatory forums that may correspond to the consumer under Regulation (EU) No. 1215/2012 (Brussels I bis). EU consumers may also access the European online dispute resolution platform (ODR) at ec.europa.eu/consumers/odr.
For consumers residing in Latin American countries (Colombia, Mexico, Brazil, Argentina, Peru, Chile, Ecuador and others), these Terms will be governed by Spanish law, without prejudice to the mandatory consumer rights under the applicable local legislation (Law 1480/2011 in Colombia, Federal Consumer Protection Law in Mexico, Consumer Defense Code — Lei 8.078/1990 in Brazil, among others).
For B2B relationships (hospitals, universities, governments, companies, staffing platforms) and for users not residing in the European Union, these Terms will be governed by the laws of the Kingdom of Spain, without reference to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the Courts and Tribunals of Madrid (Spain), unless otherwise agreed in the specific commercial contract.
The parties may submit, by specific written agreement, B2B disputes of an amount exceeding 100,000 € to international arbitration under the Rules of the International Chamber of Commerce (ICC, Paris) or the Madrid Court of Arbitration, with seat in Madrid and language at the choice of the parties.
These Terms, together with the Privacy Policy, the Cookie Policy and any specific contract signed in the B2B context, constitute the entire agreement between you and Booka in relation to the use of the Platform and the Services, and supersede any prior agreement or communication on the same matter.
If any provision of these Terms is declared null, invalid or unenforceable by a competent court, that provision will be interpreted to the broadest extent possible to reflect the original intention of the parties, and the remaining provisions will remain in force and in full effect.
The failure to exercise or the delay in exercising any right or remedy by Booka under these Terms will not constitute a waiver of it.
The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of Booka. Booka may assign these Terms, in whole or in part, to any affiliated company or in the context of a merger, acquisition or sale of assets, upon notice to the User.
Booka reserves the right to modify these Terms at any time. In the event of substantial changes:
You may close your account at any time by sending a request to legal@usebooka.com. Closing the account will not give right to a refund of services already provided or in progress.
Booka may suspend or cancel your account, without prior notice and without right to indemnification, in case of: (a) breach of these Terms; (b) submission of fraudulent documentation; (c) illegal or suspicious activity; (d) non-payment of contracted services; or (e) by requirement of a competent authority.
After termination, your access to the Platform and the Services will be revoked. The provisions of these Terms that by their nature must survive termination (including, without limitation, the sections on intellectual property, limitation of liability, indemnification, prohibition on training competing AI, applicable law and dispute resolution) will remain in force. Your personal data will be processed in accordance with our Privacy Policy and the retention periods established therein.
If you want to delete your account and associated data from Booka, please follow these steps:
After receiving your request, we will delete your account and associated personal data, including your profile information and app-related account data.
Some data may be retained where required for legal, security, fraud prevention, billing, or compliance purposes. Any retained data will be kept only for the required retention period and then deleted.
For account deletion requests, contact: legal@usebooka.com and sebastian@bookahospi.com.
For any query related to these Terms and Conditions, you can contact us:
Booka Terms and Conditions · 6Profiles Consulting, S.L. · June 9, 2026
